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Citrus
Word 2007
Troubleshooting
Guide
This guide will help you troubleshoot the installation of your copy of Citrus automatic Bluebook software on Word 2007. If you are looking to solve a specific problem, click one of the links below to jump straight to that section. Otherwise, go through the sections in order. Each section shows how to decide whether you are having the problem described in that section and, if you are, a quick way to fix it. The fixes are typically a matter of clicking a button or checking/unchecking a box in Word and they are written so that people with no special skill with computers, software, or troubleshooting can easily follow them.
If these tips do not help, please read answers to common questions in the FAQ or contact us at Support@Cit-R-Us.com so that we can help you.
Get the Latest Version of Citrus
The first step in troubleshooting is to get the latest version of Citrus. We release updates to Citrus approximately once per week and more often if circumstances warrant. These updates contain improvements like updates in case data, the latest information about ALR and other publications, and fixes for known problems.
To get the latest version, click the Start button in the lower left corner of your monitor, then click
Start→Programs→Citrus→Update Citrus as shown below.
Check the F-Lock Key on your Keyboard
The first thing to do after getting and installing the latest version of Citrus is to see whether your keyboard may be hiding function keys from Citrus. The function keys on some keyboards may be designed to serve two purposes, depending on the setting of a key called the F-Lock key. Your function keys look like this:
On most keyboards, the function keys have only one label and do only one thing. However, some keyboards have two labels on the function keys as shown below:
If you have a keyboard with two labels on the function keys, your keyboard will usually have another key called the F-Lock key that will lock the function keys into one mode or the other. F-Lock does for function keys something similar to what Shift-Lock does for letter keys, which is to switch between the two modes in which the key can operate. Check your keyboard to see whether you have an F-Lock key like the one below.
Make sure that the F-Lock key is set so that pressing the F2 key does an F2 operation rather than the alternate operation.
Determine Whether Citrus is Running
The first thing to do after getting and installing the latest version of Citrus is to see whether Citrus is running. Try entering a sample citation and see whether Citrus processes it correctly. Start Word and enter this into the document:
The Court defined the elements of a true threat. F2 394 us 705,708. F2
Where "F2" appears in the example above, press function key F2 at the top of your keyboard. If Citrus is running, it should substitute the following citation into your document:
The Court defined the elements of a true threat. Watts v. United States, 394 U.S. 705, 708 (1969) (per curiam).
If Citrus substitutes the correct citation then it is running correctly. Follow this link to see how to enter citations to other sources.
Determine Whether Citrus is Installed
If Citrus does not generate the correct citation as shown above, it is either not installed or it is not running. The next step is to check whether it is installed correctly.
In the Word 2007 menu bar at the top of the page, you will see a menu item named Add-Ins as shown below.
Citrus is a Word add-in, so if it is installed then it should be listed in the Add-Ins menu. Click the Add-Ins menu. That will show the Add-Ins submenu. If Citrus is listed there, as shown below, then it is installed. In that case, please skip to the next section.
To install Citrus, download the Citrus installer if you have not already done so. The Citrus installer will be in a file named Setup followed by 16 digits and then ".exe" such as Setup0123456789012345.exe.
If you rename the Setup file to something else such as "Citrus Setup.exe" then it will not work. The digits on the end of the file name are your license key. Rather than force you to go through the error-prone process of entering the license key by hand, Citrus gets your license key by looking at the name of the installer file. If you change the name of the file, you will destroy the license key and Citrus will not install correctly. If you have already renamed the file, just download it again in the same way as you did to get it the first time.
Once you have a Setup file with the correct name, run the Setup file to install Citrus. One of the easiest ways to run the Setup file is to start up Windows Explorer by double clicking on My Computer as shown below:
Close Word, then navigate to your Setup file and double click Setup. Setup will install Citrus.
Determine Whether Citrus Can Run
If Citrus is installed but does not process citations then it is not running correctly. The two things most likely to prevent Citrus from running are Add-In settings that prevent Citrus from running and Word security settings that prevent any add-ins from running. Start by verifying the Add-Ins settings.
To see your Add-Ins settings, hold down the Alt key, press TO, then release the Alt key. (Press Alt-tee-oh, not Alt-tee-zero.) That will bring up a screen like the one shown below. Click the link labeled Add-Ins in the panel on the left.
Clicking the link labeled Add-Ins will bring up a screen like the one shown below. Click the drop-down menu next to the word Manage near the bottom of the screen and select Word Add-ins, then click the Go button to the right of the Manage drop-down menu.
Selecting Word Add-ins from the drop-down menu will bring up the Words 2007 Templates and Add-ins screen as shown below. This screen lists the add-ins available and shows which ones are allowed to run. Look in the list of currently loaded add-ins and see whether citrus.dot has a checkmark in the adjacent box. If it does not, click the checkbox to enable citrus.dot, then click the OK button at the bottom. Close and then restart Word and Citrus will run.
Determine Whether the Word Security Settings are Correct
If Citrus is enabled but still does not run then the most likely problem is that the Word Security Settings are set incorrectly. To check the Word Security Settings, hold down the Alt key, press TO, then release the Alt key. (Press Alt-tee-oh, not Alt-tee-zero.) That will bring up a screen like the one shown below. Click the link labeled Trust Center in the panel on the left.
Clicking the Trust Center link will bring up a screen like the one shown below. Click the button labeled Trust Center Settings near the lower left corner. You can see that the Trust Center Settings button has a warning from Microsoft advising against changing the settings. The default values of the settings will allow Citrus to run. If there is a problem here (and you do not yet know that there is), it arises from the fact that the settings have already been changed from the recommended values. If you look at the settings and changes are required, this page will explain exactly what the change is and what effect it will have so that you can make an informed decision about the changes. Go ahead and click the button labeled Trust Center Settings now.
Clicking the Trust Center Settings button will bring up a screen like the one shown below.
If the third box, Disable All Application Add-ins, is checked then no add-ins will be allowed to run. Citrus is an add-in, so if that box is checked then Citrus cannot run. If it is necessary to permanently disable all add-ins then it will not be possible to run Citrus. If it is not necessary, and it almost never is, then use your mouse to uncheck Disable All Application Add-ins.
If the first box, Require Application Add-ins To Be Signed By A Trusted Publisher, is checked then add Citrus to the list of trusted publishers. All of the Citrus code is digitally signed, so you will be able to run it as soon as you add us to your list of trusted publishers.
If both boxes are unchecked, which is the default, then this screen does not indicate any problems. Click the link labeled Macro Settings in the left panel. To check the final problem, click Macro Settings. Clicking Macro Settings will bring up a screen like this:
The default value is the third selection, Disable All Macros Except Digitally Signed Macros. Citrus has a digital signature, so it will run if that option is selected. Of course, Citrus will also run if Enable All Macros is selected, but do not select Enable All Macros. If it is already selected then leave it (reluctantly), but if it is not already selected then do not change to Enable All Macros.
If either of the first two options are selected, no add-ins will run. This includes Citrus. Unless you have a good reason to keep those selected, choose Disable All Macros Except Digitally Signed Macros instead.
The last checkbox on the page is Trust Access To The VBA Project Object Model. This box is unchecked by default. If it is unchecked now, nothing good will happen to you if you check it, so don't. If it is already checked then we have no recommendation.
Reinstall Citrus
From time to time, something undetectable goes wrong during installation and reinstalling can clear up the problem. To reinstall Citrus, click the Start button in the lower left corner of your monitor and then select Programs, then Citrus, then Citrus Update.
If you already have the latest version of Citrus, the updater will give you the option of exiting the update process without updating. Click Yes to download and reinstall.
