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Citrus
Word 2003
Troubleshooting
Guide
This guide will help you troubleshoot the installation of your copy of Citrus automatic Bluebook software on Word 2003. If you are looking to solve a specific problem, click one of the links below to jump straight to that section. Otherwise, go through the sections in order. Each section shows how to decide whether you are having the problem described in that section and, if you are, a quick way to fix it. The fixes are typically a matter of clicking a button or checking/unchecking a box in Word and they are written so that people with no special skill with computers, software, or troubleshooting can easily follow them.
If these tips do not help, please read answers to common questions in the FAQ or contact us at Support@Cit-R-Us.com so that we can help you.
Get the Latest Version of Citrus
The first step in troubleshooting is to get the latest version of Citrus. We release updates to Citrus approximately once per week and more often if circumstances warrant. These updates contain improvements like updates in case data, the latest information about ALR and other publications, and fixes for known problems.
To get the latest version, click the Start button in the lower left corner of your monitor, then click
Start→Programs→Citrus→Update Citrus as shown below.
Check the F-Lock Key on your Keyboard
The first thing to do after getting and installing the latest version of Citrus is to see whether your keyboard may be hiding function keys from Citrus. The function keys on some keyboards may be designed to serve two purposes, depending on the setting of a key called the F-Lock key. Your function keys look like this:
On most keyboards, the function keys have only one label and do only one thing. However, some keyboards have two labels on the function keys as shown below:
If you have a keyboard with two labels on the function keys, your keyboard will usually have another key called the F-Lock key that will lock the function keys into one mode or the other. F-Lock does for function keys something similar to what Shift-Lock does for letter keys, which is to switch between the two modes in which the key can operate. Check your keyboard to see whether you have an F-Lock key like the one below.
Make sure that the F-Lock key is set so that pressing the F2 key does an F2 operation rather than the alternate operation.
Determine Whether Citrus is Running
After getting and installing the latest version of Citrus and making sure that your keyboard is set up correctly, check to see whether Citrus is running. Try entering a sample citation and see whether Citrus processes it correctly. Start Word and enter this into the document:
The Court defined the elements of a true threat. F2 394 us 705,708. F2
Where "F2" appears in the example above, press function key F2 at the top of your keyboard. If Citrus is running, it should substitute the following citation into your document:
The Court defined the elements of a true threat. Watts v. United States, 394 U.S. 705, 708 (1969) (per curiam).
If Citrus substitutes the correct citation then it is running correctly. Follow this link to see how to enter citations to other sources.
Determine Whether Citrus is Installed
If Citrus does not generate the correct citation as shown above, it is either not installed or it is not running. The next step is to check whether it is installed correctly.
There is a menu bar at the top of the Word 2003 screen. If Citrus is installed, you will see a menu item named Citrus as shown below.
If there is an entry named Citrus as shown then Citrus is installed into Word. In that case, please proceed to the next section of this troubleshooting guide. If Citrus is not installed then follow the instructions below to install it.
To install Citrus, download the Citrus installer if you have not already done so. The Citrus installer will be in a file named Setup followed by 16 digits and then ".exe" such as Setup0123456789012345.exe.
If you rename the Setup file to something else such as "Citrus Setup.exe" then it will not work. The digits on the end of the file name are your license key. Rather than force you to go through the error-prone process of entering the license key by hand, Citrus gets your license key by looking at the name of the installer file. If you change the name of the file, you will destroy the license key and Citrus will not install correctly. If you have already renamed the file, just download it again in the same way as you did to get it the first time.
Once you have a Setup file with the correct name, run the Setup file to install Citrus. One of the easiest ways to run the Setup file is to start up Windows Explorer by double clicking on My Computer as shown below:
Close Word, then navigate to your Setup file and double click Setup. Setup will install Citrus.
Determine Whether Citrus Can Run
If Citrus is installed but does not process citations then it is not running correctly. The two things most likely to prevent Citrus from running are Add-In settings that prevent Citrus from running and Word security settings that prevent any add-ins from running. Start by verifying the Add-Ins settings.
To see your Add-Ins settings, click the Tools item in the menu bar at the top of the Word screen.
Select Templates and Add-Ins near the bottom of the list.
Selecting Templates and Add-ins will bring up the Words 2003 Templates and Add-ins screen as shown below. This screen lists the add-ins available and shows which ones are allowed to run.
Look in the list of currently loaded add-ins and see whether citrus.dot has a checkmark in the adjacent box. If it does not, click the checkbox to enable citrus.dot, then click the OK button at the bottom. Close and then restart Word and Citrus will run.
Determine Whether the Word Security Settings are Correct
If Citrus is enabled but still does not run then the most likely problem is that the Word Security Settings are set incorrectly. To check the Word Security Settings, click the Tools item in the menu bar at the top of the Word screen.
Select Macro, then select Security from the Macro menu as shown below.
Word 2003 has four security settings. Word will sometimes fail to run Citrus when the highest security setting is selected. Set the security level to either High or Medium, then click OK and restart Word.
It is never necessary to select Low security to run Citrus. If you have not already selected Low, do not select Low just to make Citrus run; High or Medium is fine. If you have already selected Low then Citrus will run and there is no need to change it.
Reinstall Citrus
From time to time, something undetectable goes wrong during installation and reinstalling can clear up the problem. To reinstall Citrus, click the Start button in the lower left corner of your monitor and then select Programs, then Citrus, then Citrus Update.
If you already have the latest version of Citrus, the updater will give you the option of exiting the update process without updating. Click Yes to download and reinstall.
